General Return Policy: Specific return policies are listed below. For all other purchases, the customer has 10 days from the time of delivery to inspect their purchase for damage or defects. If damage or defects are found, the manufacturer will repair it or replace it at the manufacturer's discretion, for free.

To return a purchase for reasons other than damage or defects, the customer must call us within 10 days of delivery for a Return Authorization Release Form. After returning this form, we will give the customer a Return Authorization Number. The customer is responsible for the return shipping charges, the outbound freight charge, and a 15% restocking fee.

If the original box can no longer be used for returns, a new one can be purchased from us for the cost of the box and shipping. After the manufacturer has received the return in like-new condition, we will refund the purchase price of the item less the outbound freight charge and restocking fee.

General Cancellation Policy: Orders canceled after they have been shipped will be assessed shipping charges both ways and a 15% restocking fee.

Product Specific Return & Cancellation Policies

Adjustable Bed Returns: Adjustable beds are subject to a $250 charge for in-home setup, a $250 charge for in-home reboxing, a $250 charge for outbound shipping, and a $250 charge return shipping in addition to the standard return policy above. Any mattress that has been used is non-returnable.

Bath Lift Returns: Bath lifts cannot be returned as they make direct contact with a person's skin. Repairs are covered by the manufacturer's warranty.

Bed Linens: Bed linens are custom made and cannot be returned.

Dumbwaiter Returns: Dumbwaiters are custom made for every order therefore we cannot accept any returns. Canceled orders are subject to a 10% cancellation fee.

Dumbwaiter Cancellations: Dumbwaiters that have not been built can be cancelled subject to a 10% cancellation fee.

Furniture Returns: Returns are not accepted on massage chairs or swing recliners.

Lift Chair Returns: Lift chairs that are ordered in stock configurations are subject to the 10 day return period listed above. "Built Chairs", which are any lift chairs that have upgraded or crossover fabrics, non-standard options, or Leather Lift Chairs, are non-returnable.

Manual Wheelchair Returns: Stocked wheelchairs are subject to the standard return policy listed at the top of this page. Custom built wheelchairs, which are built for the customer at the time of their order, are non-returnable. Certain custom built wheelchairs are returnable minus freight costs and a 15% restocking fee. This will be determined on a case-by-case basis between us and the manufacturer.

Massage Chair Returns: Massage chairs cannot be returned. Repairs are covered by the manufacturer's warranty.

Mobility Lift & Trailer Returns: Mobility lifts that have been installed on a vehicle cannot be returned.

Mobility Lift & Trailer Cancellations: Trailer cancellations are subject to a $250 cancellation fee.

Overlay Returns: Overlays make direct contact with a person's skin and therefore cannot be returned.

Parts Returns: Returns are not accepted on parts. No exceptions.

Pool Lift Returns: Aqua Creek pool lifts must be returned within 30 days of delivery. All returns are minus freight costs both ways and a 15% restocking fee.

Power Wheelchair Returns: The outbound freight charge for power wheelchairs is $100. All other terms & fees are as listed at the top of this page.

Stair Lift Returns: Stair lifts are a custom made product and cannot be returned. Repairs are covered by the manufacturer's warranty. Cancellations are possible for $200 if the stair lift's track has not been cut yet.

Toilet Lift Returns: Toilet lifts cannot be returned as they make direct contact with a person's skin. Repairs are covered by the manufacturer's warranty.

Trailer Returns: Returns are not acepted on trailers.

Vertical Lift Returns: Vertical lifts are a custom made product and cannot be returned.

Vertical Lift Cancellations: If your vertical lift has not been built, you may cancel subject to a 25% cancellation fee. Cancellations are not accepted one the lift has been built.

Walk In Bathtub Returns: Walk in bathtubs cannot be returned as they make direct contact with a person's skin. Repairs are covered by the manufacturer's warranty.